Conditions of Use
Shipping & Delivery
There is a basic rate of Free P&P. This covers the UK for orders upto 18kg. Heavier items may incurred a surcharge. These charges may not come up in the checkout, if this is the case then you will be informed before the order is dispatched.
We aim to send the items out within 2-3 working days but please allow up to 28 days for the items to be dispatched
Privacy & Security
We are authenticated by comodo to help keep your information secure.
We do not keep your financial information on our servers.
Returns & Replacements
If the item is sent incorrectly then we will get it collected or we will ask you to post it back and on receiving the item we will refund the postage and send the correct one or offer a refund but please contact us before hand.
If the item is damaged on arrival do not sign for the package. If you do not want the item any more then you have 5 working days from reviving the order to contact us and we will ask you to send it back. Once we receive the order we will give a refund minus postage costs and 10% of the order for re stocking.
Ordering & Cancelling
To place an order just find the item, log in or sign up, input some information and pay via paypal or credit card and we will do the rest.
To cancel the order you have until the order is dispatched
Payment, Pricing & Promotions
We try our best to give you the best prices we can however we have the option of changing the price or ending any promotion at any time with no previous notification
To view your orders log into your account and you will be able to see all previous orders.
Updating Account Information
To change any account information just log into your account and change anything that needs to be changes.
If you wish to contact us follow the like below and fill out the form. If you wish to contact us via post the address is Williams Tools, 108-110 Burghley Road, Peterborough, PE1 2QE. Tel no. 01733554352